If you want to return or exchange an item, please contact us within three days of receiving the product, explaining why you would like to return or exhange the item. If the item is damaged in any way, send us a picture of the damage.
Let us know if you want to return or exchange your item within seven days of receiving it by contacting us, by calling, texting, emailing, or messaging on Facebook the reason of dissatisfaction. After we have acknowledged the situation, you may mail the item(s) back to us at:
6100 Spencer Highway
P.O. Box 8199
Pasadena, TX, 77505
After we receive the item(s), we will start Refunds for returns are processed back into your account usually take up to two weeks, and items that are exchanged will be sent in 2-3 business days after we receive your original item.
Returns may be requested on items that you are dissatisfied with, if the item is the wrong size, an incorrect item, then you may return it. When you return an item, there is a 10% fee, so this will be deducted from the purchase price (e.g. if you make a $100 order, you get $90 back). Request a return by following the instructions in the "Refunds" section.
Exchanges may be requested on items you want to trade in for another item if you change your mind. After we receive your item, we will send you a coupon code for the exact amount that you paid, so, you can redeem it towards other purchase. Request an exchange by following the instructions in the "Refunds" section.
Following Facebook's own terms, our Facebook Select collection has a unique return policy different than products sold on our website.
All of our products are shipped to you via USPS Priority Mail with free tracking numbers. Packages are shipped within 2-3 business days of your purchase. Once we ship your order, you will receive a confirmation email with the tracking number for your convenience. If you cannot locate the email, please check your junk/spam folder or contact us.
For all orders, including ones from the website and Facebook, lost items cannot be refunded or replaced unless they are classified as lost by the USPS.